Autonomous CS that learns your business.
From multichannel intake to resolution — Resolve handles the entire customer service lifecycle with teachable AI skills.
Every channel. One intelligence engine.
Automated triage by intent, sentiment, and urgency. Draft responses using your knowledge base. Auto-resolve simple queries. Flag complex ones.
💬 Live Chat
Real-time AI conversations with instant answers. Seamless handoff to humans when needed. Full chat history and context preservation.
📱 WhatsApp Business
Native integration with WhatsApp Business API. Rich media support — images, documents, buttons. Template message management.
📣 Social Media
Monitor and respond across Facebook, Instagram, Twitter/X. Sentiment-aware responses. Public vs. private conversation routing.
📲 SMS
Two-way SMS support and proactive notifications. Order updates, shipping alerts, appointment reminders.
🎧 Voice (Coming Soon)
AI voice agent for phone support. Natural language understanding. Call routing and transcription.
No code. No training data. Just teach.
Define your business rules in plain English. Resolve learns from examples and your documentation.
Business Rules Engine
Define refund policies, shipping windows, escalation triggers. If order is within 30 days AND unopened, auto-approve refund.
Knowledge Base Ingestion
Connect your help center, FAQs, product docs. Resolve reads and understands your entire documentation library.
Example-Based Learning
Show Resolve how you handled past tickets. It learns your tone, your policies, your edge cases.
Continuous Improvement
Every resolved ticket makes Resolve smarter. Flag incorrect responses and it learns immediately.
From ticket to resolution. Autonomously.
Intake
Message received across any channel
Classify
Intent detection, sentiment analysis, urgency scoring
Route
Match to workflow or escalate to human
Resolve
Execute action: refund, track, respond, update
Learn
Outcome feedback improves future handling
Escalation is a feature, not a failure.
Resolve knows when it doesn't know. Complex, sensitive, or high-value interactions automatically route to your team with full context.
Confidence Scoring
Every response has a confidence score. Low confidence triggers human review automatically.
Context Handoff
Humans get the full conversation, customer history, and Resolve's recommended action.
Configurable Triggers
Define exactly when humans should step in: VIP customers, order values over X, specific complaint types.
See everything. Improve everything.
Resolution Rate
Track autonomous vs. escalated resolutions across channels.
Response Time
Monitor average and p95 response times by channel and category.
Customer Satisfaction
CSAT scores per interaction type, agent, and channel.
Cost Per Ticket
Compare AI-handled vs. human-handled ticket costs in real-time.
Works with your existing stack.
eCommerce
- Shopify
- WooCommerce
- Magento
Help Desk
- Zendesk
- Freshdesk
- Intercom
CRM
- Salesforce
- HubSpot
Shipping
- ShipStation
- Royal Mail
- DHL
Payment
- Stripe
- PayPal
- Klarna
Custom
- REST API
- Webhooks