Your customers don't want to wait.
Your business can't afford the staff.
Resolve is an AI engine that handles your entire customer service operation — refunds, resends, tracking, cancellations, complaints — across every channel, simultaneously, around the clock.
Free pilot available. No credit card required.
CS Cost Reduction
Support Channels
Autonomous Operation
Avg Response Time
Customer service is broken.
Your team is drowning in repetitive tickets. Response times are measured in hours, not minutes. And hiring more staff just increases your burn rate.
of support tickets are repetitive
The same questions, over and over.
cost per human-handled ticket
Industry average, all-in.
average first response time
Customers expect minutes.
per CS agent annually
Salary, training, turnover, benefits.
One brain. Every channel.
Resolve handles customer interactions across all channels simultaneously. One set of business rules. Consistent responses everywhere.
Automated triage, response, and resolution
Chat
Real-time conversation with instant answers
Native WhatsApp Business integration
Social
Facebook, Instagram, Twitter/X monitoring
SMS
Text-based support and notifications
Voice
Coming soon — AI voice agent
Teach it once. It handles it forever.
Resolve learns your business rules, product catalog, and policies. Then it handles customer interactions autonomously.
Connect
Link your support channels — email, chat, WhatsApp, social, SMS. Resolve ingests your knowledge base, FAQs, and business rules.
Teach
Define your workflows: refund rules, shipping policies, escalation triggers. No code required. Resolve learns from examples.
Resolve
Customers get instant, accurate responses 24/7. Complex issues escalate to humans automatically. You review and improve.
The tasks your team shouldn't be doing manually.
Refunds & Returns
Process refund requests, check eligibility, issue credits automatically.
Order Tracking
Real-time shipping updates and delivery estimates.
Resends & Replacements
Missing or damaged items handled end-to-end.
Cancellations
Order cancellation with policy enforcement.
Complaints
Sentiment detection, empathetic responses, escalation when needed.
Product Questions
Answers from your knowledge base, specs, and catalog.
Account Changes
Address updates, subscription changes, preferences.
Smart Escalation
Human-in-the-loop for complex or sensitive issues.
Replace your CS team cost, not your CS quality.
Traditional CS Team
Statera Resolve
The results speak for themselves.
A leading eCommerce brand deployed Statera Resolve and eliminated over 95% of their customer service staffing requirement — without reducing response quality. Response time dropped from hours to minutes.
Staff cost reduction
Response time (was hours)
Ready to resolve customer service?
Book a 30-minute demo and see Resolve handle your tickets live.